What should I do if I think my account has been compromised?

Change your password immediately and enable two-factor authentication in Settings → Security. Contact live chat or email support@t9naga.xyz right away. We will review your account activity and lock it if needed while we investigate.

Reference

How t9naga Protects Your Privacy

When you open an account with us, your personal and payment data stays encrypted and separate from your game activity.

Encrypted account securityLocal payment protectionFast payout verification

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What This Privacy Policy Covers

t9naga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy applies to all accounts opened through t9naga.xyz and covers how we handle your account details, transaction history, device information and communication records. Your access and the data we collect depends on local law in your region. We operate within Indonesia's regulatory framework and

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comply with local payment standards for DANA, OVO, GoPay and QRIS transfers. If you're in Makassar, Semarang or elsewhere in Indonesia, the terms here apply when you sign up. We do not sell your personal information to third parties. Your payment history remains confidential between you,
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your bank or e-wallet provider, and us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of your account records, or need to update your personal information, reach out to our privacy team. We respond to data requests within 5 business days. Your message goes directly to the team that manages account security and data handling, not a general inbox. You can also ask about your data when you contact support for any other reason—we track privacy requests separately so nothing gets lost.

Team online

Email Support

Send your privacy request to [email protected]. Include your account username and the specific data you want to access or change. We confirm receipt within 24 hours.

Live Chat

Open chat from the account menu and select 'Privacy & Data'. Our support team is online 09:00–22:00 WIB daily and can start your data request in the conversation.

Account Settings

Go to Settings → Privacy & Security to view what data we hold, download your account history as a file, or request deletion of non-essential information.

HOW WE PROTECT

Data Security and Your Account

Your account password is hashed on our servers—we never store it in plain text. Deposits and withdrawals go through encrypted payment gateways; DANA, OVO, GoPay and QRIS transactions are verified before any…

Password & Login

Your login details are encrypted with SHA-256 hashing. Two-factor authentication is optional but reduces the risk of account takeover. Enable it in Settings → Security.

Payment Data

DANA, OVO, GoPay and QRIS details are stored on payment partner servers, not on t9naga. We see only the transaction ID and final amount. Your full e-wallet credentials never reach our database.

Session Cookies

We use cookies to keep you logged in and to remember your game preferences. Cookies expire after 30 days of inactivity. You can clear them anytime in your browser settings.

Device Fingerprint

We record your device name, OS version, and browser to flag unusual login attempts. If we detect a new device, we may ask for extra verification or send a confirmation email.

Data Retention

Account and transaction records are kept for 5 years after closure. Personal details like your name and address are deleted after 90 days if you request closure.

Your Rights

You can request a full copy of your data, correct inaccurate information, or ask us to erase non-essential details. Submit requests via email or live chat; we respond within 5 business days.

Privacy Policy Questions

Below are the questions we hear most often about how we handle your data and what happens to your information after you close your account or stop playing.

We collect your full name, email address, phone number, date of birth, and country of residence for identity verification. We also ask for your bank or e-wallet details (DANA, OVO, GoPay or QRIS account) to process deposits and payouts. Your IP address and device details are recorded for security purposes.

Once you request account closure, we delete your personal details within 90 days. Transaction records and payout history are kept for 5 years for tax and dispute resolution. You can request earlier deletion of non-sensitive information by emailing [email protected].

Yes. Go to Settings → Privacy & Security and select 'Download My Data'. We compile your account history, deposits, withdrawals, and game activity into a file and email it within 5 business days. You can also request it via live chat or email.

We do not sell or share your personal information with third parties for marketing. We share payment data only with DANA, OVO, GoPay and QRIS providers to process transactions. Law enforcement may request data if required by local law; we will notify you unless we are legally prohibited from doing so.

Your e-wallet credentials are stored on secure servers operated by each payment provider, not on t9naga's systems. We see only the transaction amount and confirmation ID. All transfers are encrypted and verified before funds are released to or from your account.

Change your password immediately and enable two-factor authentication in Settings → Security. Contact live chat or email [email protected] right away. We will review your account activity and lock it if needed while we investigate.

Go to Settings → Account Details to update your email, phone number or address. Some fields like date of birth require verification before we make changes. For sensitive updates, contact live chat or email [email protected] with your request and supporting documents.

How t9naga Protects Your Privacy

Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Data Security and Your Account

Password & Login

Payment Data

Session Cookies

Device Fingerprint

Data Retention

Your Rights

Privacy Policy Questions

01 What personal information do you collect when I open an account?

02 How long do you keep my data after I close my account?

03 Can I download a copy of all my account data?

04 Do you share my data with other companies?

05 How do you protect my DANA, OVO, GoPay and QRIS information?

06 What should I do if I think my account has been compromised?

07 How do I update or correct my personal information?

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